Getting paid on time keeps businesses running smoothly. Yet many clients need a gentle nudge before settling their invoices. The right follow-up email can make a big difference between prompt payment and an awkward collection situation.
Looking to maintain professional relationships while getting paid faster? These carefully prepared second payment reminder emails will help you collect outstanding payments without damaging client relationships. Each template balances firmness with courtesy.
Second Payment Reminder Email Samples
These effective follow-up emails will help you get paid while keeping your client relationships strong.
1. Simple and Direct Approach
Subject: Payment Reminder – Invoice #12345 Now Past Due
Dear Mr. Thompson,
Our records show that Invoice #12345 for $2,500, issued on March 15, 2024, remains unpaid despite reaching its due date on April 15, 2024. This is a friendly reminder that payment is now 15 days overdue.
For your convenience, we’ve attached another copy of the invoice. You can settle the payment through any of these methods:
- Bank transfer to Account #987654321
- Credit card payment through our secure portal
- Check mailed to our office address
Please let us know if you need any clarification or have questions about the payment process. We value our business relationship and look forward to resolving this matter promptly.
Best regards,
Sarah Mitchell
Accounts Receivable Manager
2. Relationship-Focused Reminder
Subject: Quick Check-in Regarding Outstanding Payment
Dear Ms. Rodriguez,
We hope you’re doing well. We noticed that the payment for Invoice #789, totaling $1,850 from our recent website development project, hasn’t been processed yet. The invoice was due on April 10, 2024.
Your satisfaction with our services means everything to us, which is why we want to ensure there are no issues preventing payment. Should you need any additional information or have concerns about the services provided, please don’t hesitate to reach out.
We’ve included a copy of the invoice for reference. A quick confirmation of when we can expect payment would be greatly appreciated.
Thank you for your attention to this matter.
Kind regards,
David Chen
Client Services Director
3. Professional Services Follow-up
Subject: Outstanding Balance – Professional Services Invoice #456
Dear Dr. Williams,
This email serves as a second reminder about Invoice #456 for $3,750, covering the consulting services provided during March 2024. The payment was due on April 1, 2024.
As a valued client, we want to ensure you received our previous payment reminder and that everything is clear regarding the invoiced services. We’ve outlined the payment details below:
Invoice Details:
- Amount: $3,750
- Due Date: April 1, 2024
- Services: March 2024 Business Strategy Consulting
Please confirm receipt of this reminder and let us know when we can expect payment. If you’ve already sent the payment, kindly share the transaction details.
Warm regards,
Amanda Foster
Finance Department
4. Friendly Yet Firm Approach
Subject: Action Required – Past Due Invoice #678
Dear Mr. Garcia,
We trust you’re having a good week. This is a follow-up regarding Invoice #678 for $1,275, which was due for payment on March 25, 2024. Our records indicate we haven’t received payment yet.
As a small business, timely payments help us maintain the high level of service you’ve come to expect from us. We’re sure this oversight can be quickly resolved. You’ll find the original invoice attached, along with our payment options.
Should you need any assistance or have already processed the payment, please let us know. We’re here to help ensure a smooth payment process.
Thank you for your prompt attention to this matter.
Best wishes,
Michael Turner
Accounts Manager
5. Service-Based Business Reminder
Subject: Payment Status Update Required – Invoice #891
Dear Mrs. Anderson,
We’re reaching out regarding the outstanding payment for Invoice #891, covering last month’s marketing services. The invoice total of $2,100 was due on April 5, 2024.
Your continued trust in our services means a lot to us. To maintain our usual high standards and uninterrupted service, we kindly request your attention to this pending payment.
Please take a moment to review the attached invoice and let us know if you need any clarification. A quick update on the payment status would be much appreciated.
Looking forward to your response.
Best regards,
Rachel Wong
Client Relations Manager
6. Project Completion Payment Request
Subject: Project Payment Reminder – Invoice #234
Dear Mr. Bennett,
Following up on Invoice #234 for $4,500, covering the recently completed website redesign project. The payment was due on March 30, 2024, and we haven’t received it yet.
The project was successfully delivered on schedule, meeting all agreed requirements. We value our partnership and would appreciate your prompt attention to this outstanding payment.
For your reference, we’ve attached:
- Original invoice
- Project completion report
- Payment instructions
Please let us know if you need any additional information.
Kind regards,
Daniel Lee
Project Manager
7. Monthly Service Payment Reminder
Subject: Monthly Service Payment Due – Invoice #567
Dear Ms. Taylor,
This is a friendly reminder about the pending payment for Invoice #567, covering your April 2024 subscription services. The amount of $950 was due on April 15, 2024.
To ensure continuous access to your premium features and support, we encourage you to process the payment at your earliest convenience. You can easily pay through our secure client portal or any of the payment methods listed on the invoice.
Should you have any questions about the charges or need assistance with payment processing, our support team is ready to help.
Thank you for your attention to this matter.
Best regards,
Sophie Martinez
Customer Success Manager
8. Construction Project Payment Follow-up
Subject: Construction Project Payment Required – Invoice #890
Dear Mr. Patterson,
We’re following up about Invoice #890 for $7,500, covering Phase 2 of your home renovation project. The payment was scheduled for April 1, 2024, and remains outstanding.
As discussed in our contract, timely payments are essential to maintain our work schedule and ensure material deliveries for the next phase. We’ve made excellent progress so far and want to keep the momentum going.
Please find attached a copy of the invoice and progress report. Let us know if you need any clarification about the completed work or payment process.
Looking forward to your response.
Regards,
Robert Johnson
Project Coordinator
9. Software Development Milestone Payment
Subject: Development Milestone Payment Due – Invoice #123
Dear Ms. Harrison,
This email concerns Invoice #123 for $5,800, covering the recent software development milestone completion. The payment was due on April 10, 2024.
We’ve successfully delivered all features outlined in this milestone, including:
- User authentication system
- Database integration
- Admin dashboard
To maintain our development schedule and resource allocation, we kindly request your attention to this payment. Please review the attached documentation and let us know if you have any questions.
Thank you for your cooperation.
Best regards,
Lisa Chang
Development Team Lead
10. Small Business Supplier Payment Request
Subject: Outstanding Supplier Payment – Invoice #456
Dear Mr. Collins,
We’re reaching out about Invoice #456 for $1,950, covering your recent inventory order. The payment was due on March 20, 2024, and remains outstanding.
As a small supplier, we rely on timely payments to maintain our stock levels and service quality. We value your business and want to ensure you continue receiving the best possible service from us.
Please take a moment to process this payment or let us know if you need any payment alternatives. We’re happy to discuss options that work better for you.
Looking forward to resolving this matter.
Kind regards,
James Wilson
Supply Chain Manager
11. Creative Services Payment Follow-up
Subject: Creative Project Payment Required – Invoice #789
Dear Ms. Brooks,
This is a second reminder regarding Invoice #789 for $2,300, covering the brand identity design project completed last month. The payment was due on April 5, 2024.
We’re proud of the creative work delivered and hope it’s already making a positive impact on your business. To maintain our creative team’s workflow, we kindly request your attention to this outstanding payment.
All project deliverables have been provided as agreed. Please let us know if you need another copy of any files or have questions about the invoice.
Thank you for your prompt attention.
Best wishes,
Emma Richardson
Creative Director
12. Educational Services Payment Request
Subject: Training Program Payment Reminder – Invoice #901
Dear Dr. Murphy,
We’re following up on Invoice #901 for $3,200, covering the corporate training program conducted in March 2024. The payment was due on April 1, 2024.
The feedback from your team has been extremely positive, and we’re glad the training met your organizational needs. To help us maintain our high training standards, we request your attention to this outstanding payment.
Please find attached the invoice and training completion report. Let us know if you need any clarification or assistance with the payment process.
Looking forward to your response.
Best regards,
Thomas Baker
Training Coordinator
13. Digital Marketing Services Reminder
Subject: Marketing Services Payment Due – Invoice #345
Dear Mrs. Fletcher,
This email concerns the outstanding payment for Invoice #345, totaling $2,800, for March 2024’s digital marketing services. The payment was due on April 15, 2024.
Our team continues to work diligently on your campaigns, maintaining the momentum we’ve built together. To ensure uninterrupted service, we kindly request your attention to this pending payment.
Please review the attached performance report along with the invoice. We’re happy to schedule a call to discuss the results and address any questions you may have.
Thank you for your cooperation.
Warm regards,
Nathan Peters
Marketing Account Manager
14. Legal Services Payment Follow-up
Subject: Legal Consultation Payment Required – Invoice #678
Dear Mr. Davidson,
We’re reaching out regarding Invoice #678 for $4,200, covering legal consultations provided during March 2024. The payment was due on April 10, 2024.
Your trust in our legal services is valued, and we want to ensure all administrative matters are handled smoothly. Please process this payment at your earliest convenience to maintain our professional relationship.
A detailed breakdown of services is included with the attached invoice. Let us know if you need any clarification about the charges.
Looking forward to your prompt response.
Kind regards,
Victoria Palmer
Legal Administrative Assistant
15. Photography Services Payment Request
Subject: Photography Session Payment Reminder – Invoice #234
Dear Ms. Cooper,
This is a friendly reminder about Invoice #234 for $1,800, covering your recent corporate photography session. The payment was due on March 25, 2024.
We’ve delivered all edited photos as agreed, and hope you’re happy with the results. To maintain our photography schedule and equipment maintenance, we kindly request your attention to this outstanding payment.
Please find attached the invoice and photo delivery confirmation. Let us know if you need the download link resent or have any questions.
Thank you for your attention to this matter.
Best wishes,
Ryan Matthews
Photography Studio Manager
16. Event Planning Services Reminder
Subject: Event Planning Payment Due – Invoice #567
Dear Mr. Reynolds,
We’re following up on Invoice #567 for $6,500, covering the corporate event planning services for your upcoming conference. The payment was due on April 5, 2024.
Our team is actively working on your event preparations, and timely payment helps us secure vendors and venues at the best possible rates. We want to ensure everything proceeds smoothly for your special day.
Please review the attached invoice and updated event timeline. Let us know if you need any modifications or have questions about the payment.
Looking forward to your response.
Best regards,
Sarah Thompson
Event Planning Director
17. IT Support Services Payment Request
Subject: IT Support Payment Required – Invoice #890
Dear Ms. Ferguson,
This email concerns Invoice #890 for $2,100, covering March 2024’s IT support services. The payment was due on April 1, 2024.
Our team continues to provide 24/7 support to your organization, maintaining your critical systems. To ensure uninterrupted service, we kindly request your attention to this outstanding payment.
Please find attached the invoice and monthly service report. We’re available to discuss any questions you might have about the services provided.
Thank you for your prompt attention.
Kind regards,
Mark Anderson
IT Services Manager
18. Content Writing Services Follow-up
Subject: Content Writing Payment Reminder – Invoice #123
Dear Mr. Sullivan,
We’re reaching out about Invoice #123 for $1,600, covering last month’s content writing services. The payment was due on March 30, 2024.
All articles have been delivered and published as scheduled, generating positive engagement for your brand. To maintain our content calendar and writer assignments, we kindly request your attention to this payment.
Please review the attached invoice and content performance report. Let us know if you need any revisions or have questions about the charges.
Looking forward to your response.
Best wishes,
Emily Roberts
Content Manager
19. Consulting Services Payment Request
Subject: Consulting Services Payment Due – Invoice #456
Dear Mrs. Harrison,
This is a second reminder about Invoice #456 for $3,900, covering the business strategy consulting sessions conducted in March 2024. The payment was due on April 15, 2024.
The strategies we developed together are ready for implementation, and we’re excited to see the results. To maintain our consulting schedule, we kindly request your attention to this outstanding payment.
Please find attached the invoice and session summaries. We’re happy to schedule a follow-up call to address any questions you may have.
Thank you for your cooperation.
Warm regards,
Christopher Morris
Senior Consultant
20. Maintenance Services Reminder
Subject: Maintenance Services Payment Required – Invoice #789
Dear Mr. Mitchell,
We’re following up on Invoice #789 for $1,400, covering March 2024’s building maintenance services. The payment was due on April 10, 2024.
Our team continues to ensure your facility operates at peak efficiency. To maintain our service quality and schedule, we kindly request your attention to this pending payment.
Please review the attached invoice and maintenance log. Let us know if you need any clarification about the services provided or payment process.
Looking forward to your prompt response.
Best regards,
Patricia Lewis
Facilities Manager
Final Tips: Getting Your Second Payment Reminders Right
Following up on unpaid invoices needs a careful approach. Each reminder email should stay professional while stating its purpose clearly. Success comes from stating expectations clearly while keeping the tone respectful and focused on solutions.
These templates offer good starting points. Change the language and tone based on your client relationship and situation. A thoughtful approach to payment reminders helps build strong business relationships while ensuring timely payments.