Mistakes happen to everyone. Whether you’re sending out a newsletter, sharing important data, or announcing a company update, errors can slip through even with careful checking. The right response to these mistakes shapes how others see your professionalism.
A well-written erratum email shows accountability and attention to detail. These samples will guide you through fixing different types of errors quickly and professionally.
Erratum Email Samples
These proven templates will help you handle different types of corrections with skill and care.
1. Price Correction in Product Announcement
Subject: Price Correction – Latest Model XC-200 Printer
Dear valued customer,
We need to correct an error in our previous email about the new XC-200 printer launch. The listed price of $299 was incorrect. The actual retail price is $399.
This mistake appeared in the product announcement sent on Tuesday, October 15, at 9:30 AM. We take full responsibility for this error and want to make things right. For customers who placed orders during this period, we will honor the originally listed price of $299.
Please accept our apologies for any confusion this may have caused. If you have questions about your order or the XC-200 printer, our customer service team is ready to help at support@company.com.
Best regards, Sarah Thompson Product Marketing Manager
2. Date Correction for Company Event
Subject: Updated Date – Annual Client Appreciation Dinner
Dear guests,
We need to correct the date provided in our previous invitation for the Annual Client Appreciation Dinner. The event will take place on Friday, December 8, not December 1 as stated in our earlier email.
The venue and time remain unchanged: The Grand Hotel, starting at 7 PM. We caught this error shortly after sending the original invitation and wanted to ensure you have the correct information as soon as possible. Please update your calendar accordingly.
Thank you for your understanding. We look forward to celebrating with you on December 8.
Warm regards, Michael Chen Events Coordinator
3. Link Fix in Newsletter
Subject: Correct Link – Download Your Free Guide
Hello there,
Earlier today, we sent you our monthly newsletter containing a link to download the “Small Business Growth Guide.” Unfortunately, the link was broken due to a technical issue.
Here’s the correct link to access your free guide: [Download Guide]. The guide contains all the valuable information mentioned in our newsletter, including the market analysis and growth strategies for Q4.
Thank you for your patience. Should you encounter any issues accessing the guide, our support team stands ready to assist at support@businessgrowth.com.
Kind regards, Rachel Morgan Content Manager
4. Statistics Correction in Research Report
Subject: Important Correction to Research Findings
Dear research participants,
We need to amend some statistics shared in yesterday’s research report titled “Consumer Behavior Trends 2024.” During our final review, we discovered an error in the data analysis.
The reported percentage of users who prefer mobile shopping was stated as 82%. The correct figure is 72%. This correction affects pages 15-17 of the report. An updated version with the correct statistics has been uploaded to our research portal.
We value accuracy in our research and appreciate your attention to this correction.
Sincerely, Dr. James Wilson Head of Research
5. Name Spelling Correction
Subject: Correction – Speaker Name for Tomorrow’s Webinar
Dear webinar attendees,
We need to correct the spelling of our guest speaker’s name from this morning’s announcement. Our keynote speaker’s name was incorrectly spelled as “Dr. Catherine Meyer.” The correct spelling is “Dr. Katherine Meier.”
Dr. Meier will still present her talk on “Future Trends in Digital Marketing” tomorrow at 2 PM EST as scheduled. We apologize to Dr. Meier and to you for this oversight.
Looking forward to seeing you at tomorrow’s webinar.
Best regards, Robert Lee Webinar Coordinator
6. Time Zone Correction
Subject: Time Zone Clarification – Global Team Meeting
Dear team members,
We need to clarify the time zone information sent in this morning’s meeting invitation. The Global Team Meeting was listed as 3 PM without specifying the time zone. The meeting will take place at 3 PM Eastern Standard Time (EST).
For your convenience, here are the corresponding times across our major office locations: New York: 3 PM EST London: 8 PM GMT Tokyo: 5 AM JST (next day) Sydney: 7 AM AEST (next day)
Thank you for your understanding.
Best regards, Linda Martinez Global Operations Manager
7. Website URL Correction
Subject: Correct Website Address – New Product Line
Dear customers,
We need to fix an error in our previous email about the new product line launch. The website address provided for viewing the collection had a typo. The correct website address is www.fashionstore.com/spring2024 (not www.fashionstorre.com/spring2024).
The new collection is available now, featuring all the exciting items mentioned in our announcement. We apologize for any trouble you may have experienced trying to access the website.
Thank you for your patience.
Best wishes, Amanda Foster Marketing Director
8. Registration Fee Correction
Subject: Fee Correction – Professional Development Workshop
Dear participants,
We need to correct the registration fee stated in our previous email about the upcoming Professional Development Workshop. The fee was incorrectly listed as $75. The actual registration fee is $175.
For those who have already registered at the incorrect price, we will honor the $75 fee. New registrations will be processed at the correct amount of $175. The workshop details, date, and location remain unchanged.
We appreciate your understanding in this matter.
Regards, David Thompson Training Coordinator
9. Product Specification Correction
Subject: Updated Specifications – Model T-500 Laptop
Dear customer,
We need to correct some technical specifications shared about the Model T-500 laptop in yesterday’s product announcement. The storage capacity was incorrectly listed as 2TB. The correct storage specification is 1TB.
All other features remain as listed. To make up for this error, we’re offering a free external hard drive with every T-500 laptop purchase made this week.
Thank you for your understanding.
Best regards, Mark Stevens Technical Support Manager
10. Speaker Schedule Correction
Subject: Updated Schedule – Technology Conference
Dear conference attendees,
We need to revise the speaking schedule shared in yesterday’s conference agenda. The presentation times for Dr. Lisa Chen and Prof. Mark Thompson were switched by mistake.
The correct schedule is: 10 AM – Dr. Lisa Chen: “AI Applications in Healthcare” 2 PM – Prof. Mark Thompson: “Future of Cloud Computing”
All other sessions remain as previously scheduled.
Regards, Jennifer Adams Conference Coordinator
11. Discount Code Correction
Subject: Correct Promotion Code – Holiday Sale
Dear valued customer,
We need to fix the promotion code shared in our Holiday Sale announcement. The correct code is HOLIDAY2024 (not HOLDAY2024). This code will give you the advertised 30% discount on all purchases.
The previous code will still work, but we wanted to provide you with the correct spelling. The sale runs through December 31st as planned.
Thank you for shopping with us.
Best wishes, Patricia Reynolds Sales Manager
12. Course Duration Correction
Subject: Updated Course Length – Digital Marketing Certificate
Dear students,
We need to correct the course duration information provided in your welcome packet. The Digital Marketing Certificate program runs for 12 weeks, not 10 weeks as previously stated.
The additional two weeks will allow for more hands-on projects and practical applications. There will be no extra charge for the extended duration.
Thank you for your flexibility.
Best regards, Prof. Thomas Baker Program Director
13. Location Correction
Subject: Venue Change Notice – Company Holiday Party
Dear team members,
We need to correct the venue information for our upcoming holiday party. The correct location is The Plaza Hotel on 5th Avenue, not The Plaza Resort on Park Avenue as stated in the original invitation.
The date and time remain the same: December 15th at 7 PM. We apologize for any confusion this may have caused in your planning.
Looking forward to celebrating with you.
Warm regards, Susan Clarke HR Director
14. Contact Information Correction
Subject: Updated Contact Details – Customer Support
Dear customers,
We need to correct the support phone number provided in our service update email. The correct number for our customer support team is 1-800-555-0123 (not 1-800-555-0132).
Our support team is available Monday through Friday, 9 AM to 6 PM EST. We apologize for any difficulty this may have caused.
Thank you for your patience.
Best regards, Kevin Morris Customer Service Manager
15. Deadline Extension Correction
Subject: Corrected Submission Deadline – Research Proposals
Dear researchers,
We need to amend the submission deadline stated in our call for research proposals. The correct deadline is March 15, 2024, not March 5, 2024, as previously announced.
This extension provides additional time to prepare your submissions. All other requirements and guidelines remain unchanged.
Thank you for your participation.
Sincerely, Dr. Sarah Mitchell Research Committee Chair
16. Product Color Correction
Subject: Color Correction – Limited Edition Watch
Dear customer,
We need to correct the color description of the Limited Edition Watch featured in this morning’s newsletter. The watch comes in Midnight Blue, not Navy Blue as stated.
While these colors are similar, we want to ensure you have accurate product information. The pricing and all other details remain as advertised.
We appreciate your attention to this correction.
Kind regards, Peter Zhang Product Specialist
17. Room Number Correction
Subject: Updated Room Assignment – Training Session
Dear participants,
We need to correct the room number for tomorrow’s training session. The correct room is 405 on the fourth floor, not room 045 as stated in the original email.
The session will still begin at 9 AM sharp. Look for the signs directing you to room 405.
Thank you for your understanding.
Best regards, Maria Rodriguez Training Manager
18. Warranty Period Correction
Subject: Corrected Warranty Information – Premium Appliances
Dear valued customer,
We need to correct the warranty period stated in your purchase confirmation for our Premium Appliance line. The correct warranty period is 24 months, not 36 months as previously indicated.
To make up for this error, we’re extending your warranty to 36 months at no additional cost. This extension applies to all Premium Appliance purchases made between October 1-15.
Thank you for choosing our products.
Sincerely, George Wilson Warranty Department
19. Survey Link Correction
Subject: Correct Survey Link – Customer Feedback
Dear participant,
We need to provide you with the correct link to our customer satisfaction survey. The link sent earlier today was from a previous survey campaign.
Please use this link to share your valuable feedback: [Current Survey Link]. Your insights will help us enhance our services.
We appreciate your time and participation.
Best regards, Emma Thompson Quality Assurance Manager
20. Shipment Date Correction
Subject: Updated Shipping Schedule – Online Orders
Dear customer,
We need to correct the shipping date provided in your order confirmation. Due to a system error, the displayed date of October 20 was incorrect. Your order will ship on October 25.
To apologize for this delay, we’re upgrading your shipping to express delivery at no extra charge. Your order will still arrive within the original delivery window.
Thank you for your patience.
Best wishes, Laura Chen Fulfillment Manager
Wrap-up
Creating correction emails needs careful attention to detail and a balanced approach. Being quick, clear, and focused on solutions helps maintain professionalism while fixing mistakes, building trust with your readers.